Booking
When is the payment for the booking made?
Prepayment must be made within 10 banking days from the date of invoice. It is advisable to make full payment before arrival, but it is possible to partially pay the cost of the trip. In case of partial prepayment, the minimum amount is 30%, the remaining amount can be paid upon arrival at the resort.
How can I make an advance payment?
You can make a payment at the resort, pay the bill at any branch of Sberbank or any other bank through an ATM or a cashier-operator (in this case, the bank's commission is charged), using the Sberbank Online service or a similar service of other banks, as well as on the official website of the resort by clicking on the link specified in a confirmation voucher.
What is the cancellation policy?
We are loyal to the guests and their personal circumstances, therefore, payment in the amount of the cost of only half a day on the "Health and Recreation" voucher is charged if the guest canceled his reservation less than a day before arrival. In case of purchase of a spa voucher or a specialized program, it is necessary to notify the sales department managers of the change of plans at least 7 days before arrival in order to avoid penalties.
What should I take with me to visit the Novaya Istra resort?
For adults
- Passport
- Sanatorium and resort card*. Make sure it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- chest X-ray examination (fluorography)
- gynecologist's conclusion (for women)
- for the main and concomitant diseases – the conclusion of the relevant specialists
- Medical policy
- Bathing accessories for the pool: slates, hats, bathing suits.
For children
- Birth certificate
- A certificate of epidemic well-being
- Certificate (certificate) of vaccinations
- Sanatorium and resort card*. Make sure it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- analysis for enterobiosis
- analysis for helminth eggs
- Medical policy
- Bathing accessories for the pool: slates, hats, bathing suits.
Pregnant women
- Passport
- Sanatorium and resort card*. Make sure it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- gynecologist's conclusion
- for the main and concomitant diseases – the conclusion of the relevant specialists
- Exchange card
- Bathing accessories for the pool: slates, hats, bathing suits.
* The limitation period of research results should not exceed 2 months.
* In the absence of a spa card, you can take primary tests at the resort. It takes 1-2 days to get the test result.
General questions
How to get to the resort by public transport?
By public transport (by train or regular bus):
from the Riga railway station (or metro station "Tushinskaya", metro station "Dmitrovskaya") to the station "Novoyerusalimskaya", then by free transfer of the resort "Novaya Istra" (according to the schedule) or by bus No. 25
What are the possibilities of Internet access?
The public areas of the resort (conference rooms, restaurant, bar, swimming pool, lobby) as well as all rooms are provided with continuous and high-quality access to the network.
What equipment is there in the rooms?
Each room has a telephone, refrigerator. Superior rooms have a safe. There is no kitchen in the rooms.
What is necessary to visit the pool?
To visit the pool, resort guests must have a towel (a towel is issued free of charge at the resort), slates, a shower cap (a cap can also be purchased at the resort). A medical certificate for the pool is not required.
What should I do if I don't have a spa card and I don't have time to do it?
To get the maximum effect from the treatment, we recommend bringing a spa card with you, but if for some reason you did not have time to issue it, then you will need to conduct a minimum set of examinations at our resort for an additional fee.
Are there shops, pharmacies in the resort?
No, there are no shops and pharmacy points, but there is a kiosk with essential goods and vending machines.
